Last updated: 14 July 2026

These terms apply when you place an order with Macron London West through macronlondonwest.com, by email, by telephone, in our showroom or through another ordering method we make available.

1. About us and how to contact us

Macron London West is a trading name of MAP International Limited, a company registered in England and Wales under company number 14188015. Our registered office and trading address is Unit 6, Bridge Works, Kingston Road, Leatherhead, Surrey, KT22 7SU.

You can contact us by telephone on 020 8050 6085 or by email at londonwest@macron.com.

2. These terms and your order

Please read these terms before placing an order. By submitting an order, you agree to be bound by these terms. Where you are a consumer, nothing in these terms affects rights that cannot lawfully be excluded or limited.

At the end of the cart, before proceeding to checkout and payment, you will be required to tick a checkbox confirming that you have checked all sizes and order details and understand that personalised and customised items are non-returnable and non-refundable except where faulty or otherwise not in conformity with the contract. This acknowledgement forms part of the ordering process but does not limit statutory rights.

3. Products, images and availability

We take reasonable care to describe and display products accurately. Colours and appearance may vary slightly because of screen settings, photography, fabric batches, garment construction and the customisation process. Minor differences that do not make the product materially different from its description will not constitute a defect.

All products are subject to availability. We may withdraw a product, change a specification where necessary or offer a reasonable substitute, but we will not make a material substitution without your agreement. If we cannot supply an item, we will contact you and refund any amount paid for that item.

4. Sizes and responsibility for order details

 

We are not responsible for an unsuitable size or incorrect customisation where we have supplied the item in accordance with the information submitted and the product is not faulty. Please contact us before ordering if you need sizing or product guidance.

5. Personalised and customised products

 

This also applies to names, initials, squad numbers, sponsor marks, special colours and other customer-requested personalisation. The restriction applies because these products are made to your specifications or clearly personalised and cannot reasonably be resold.

Nothing in this section excludes your rights where a product is faulty, damaged, not as described or not supplied in accordance with the accepted order.

6. Your authority to provide logos and personalisation

You confirm that you have authority to supply and authorise our use of every name, logo, badge, sponsor mark, image or other material submitted for an order. You must not ask us to reproduce content that is unlawful, defamatory, discriminatory, offensive or infringes another person's intellectual property or privacy rights. We may refuse any customisation request that we reasonably consider inappropriate or unauthorised.

Where an order includes a child's name, initials or number, the person placing the order confirms that they have authority to provide that information and request the customisation.

7. Placing an order and contract formation

Your order is an offer to buy the products shown in the order summary. An automated acknowledgement confirms receipt but does not necessarily mean that we have accepted the order. A binding contract is formed when we send an order acceptance or dispatch confirmation, or when we begin customisation or production, whichever occurs first.

We may refuse or cancel an order before acceptance, for example because a product is unavailable, payment has not been authorised, there is an obvious pricing or description error, required information is missing, the order breaches these terms or we reasonably suspect fraud. If we cancel after taking payment, we will refund the affected amount.

8. Prices, delivery charges and payment

Prices are shown in pounds sterling and include or exclude VAT as stated on the website or quotation. Delivery charges and available payment methods are shown before you submit the order. You must provide accurate billing and payment information and are responsible for any bank or provider charges.

Payment is due at the time of order unless we have agreed written trade credit terms. Products will not normally be dispatched until cleared payment has been received.

If an obvious pricing error occurs and you reasonably should have recognised it as an error, we may cancel the order and refund any payment, even after an acknowledgement has been issued.

9. Processing, dispatch and delivery

We endeavour to dispatch all orders within 21 working days, unless a different lead time is displayed, quoted or agreed. During busy periods, manufacturer delays, stock shortages or high levels of customisation, processing may take longer. All dispatch and delivery dates are estimates unless we expressly confirm a guaranteed date. This does not affect your statutory rights relating to late delivery.

Working days are Monday to Friday, excluding public holidays in England. Processing begins only after we have received cleared payment and all information, approvals, logos and customisation instructions required to fulfil the order.

Fully bespoke teamwear, large team orders, pre-orders or items awaiting manufacturer stock may have a longer lead time. Any materially different lead time will be displayed, quoted or communicated to you.

We may deliver an order in separate consignments. Risk in the goods passes to you when they are delivered to you or to a person identified by you to receive them. You are responsible for providing a complete, secure and accurate delivery address and for following any carrier instructions.

If delivery is materially delayed, please contact us. Your legal rights relating to late delivery remain unaffected.

10. Cancellation rights for non-customised goods

If you are a consumer buying non-customised goods at a distance, you normally have the right to cancel without giving a reason from the date the contract is formed until 14 days after the day you receive the goods. To cancel, email londonwest@macron.com with your name, order number and a clear statement that you wish to cancel.

You must return the goods within 14 days after telling us you wish to cancel. You are responsible for the direct return cost unless the goods are faulty or we made an error. We may reduce the refund if handling beyond what is necessary to inspect the goods has diminished their value.

The cancellation right does not apply to goods made to your specifications or clearly personalised, including the customised products described in section 5.

11. Returns, refunds and faulty goods

Our Returns, Refunds and Exchanges Policy forms part of these terms and explains the return process. No online returns-centre form is required; contact londonwest@macron.com before returning goods.

Goods must be of satisfactory quality, fit for any purpose made known to us and as described. If goods are faulty or do not conform to the contract, you may be entitled to a repair, replacement, price reduction or refund in accordance with applicable law. These rights apply to customised goods as well as standard goods.

12. Care, use and fair wear

You must follow product care instructions and use products appropriately. We are not responsible for normal wear and tear or damage caused by misuse, accidental damage, incorrect washing, heat, abrasion, unsuitable playing surfaces, chemicals, unauthorised alterations or failure to follow care instructions. This does not limit rights relating to a defect that existed when the goods were supplied.

13. Our responsibility to consumers

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory rights that cannot be excluded.

We supply products for private use unless otherwise agreed. If you are a consumer, we are not responsible for business losses such as loss of profit, revenue, opportunity or business interruption arising from a consumer order.

14. Business and trade customers

If you purchase wholly or mainly for the purposes of a trade, business, craft or profession, consumer cancellation rights may not apply. Any written quotation, account terms, bulk-order terms or other trade agreement accepted by us will also apply and will take priority to the extent of any inconsistency.

Subject to liabilities that cannot lawfully be limited, our total liability arising from a business order will not exceed the price paid for the affected goods. We will not be liable to a business customer for indirect or consequential loss, loss of profit, revenue, business, contracts, anticipated savings or goodwill.

15. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control, including manufacturer or supply-chain disruption, transport interruption, severe weather, fire, flood, industrial action, epidemic, pandemic, power or communications failure, cyber incident, governmental action or carrier delay. We will take reasonable steps to minimise the effect and will contact you where the event materially affects your order.

16. Privacy

We process personal information in accordance with our Privacy Policy. You should read that policy before submitting an order or personalisation details.

17. Changes, severability and waiver

We may update these terms from time to time. The terms in force when your order is accepted will apply to that order unless a change is required by law or you agree to it.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right. No person other than you and us has a right to enforce these terms, except where the law provides otherwise.

18. Governing law and jurisdiction

These terms and any dispute or claim arising from them are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and bring proceedings in the courts available to you under applicable law. Business customers submit to the exclusive jurisdiction of the courts of England and Wales.

Contact us

Macron London West
MAP International Limited (trading as Macron London West)
Company number: 14188015
Unit 6, Bridge Works, Kingston Road, Leatherhead, Surrey, KT22 7SU
Telephone: 020 8050 6085
Email: londonwest@macron.com
Website: macronlondonwest.com